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return, refund & cancellation policy

​Returns & Refunds

  1. The Sofia Candle Co. purchases are non-refundable. Any returns sent to us will not be eligible for a refund.

  2. Our products once opened/used cannot be repackaged or resold. To maintain safety & quality standards, we do not accept returns on used merchandise.

  3. Returns will only be accepted for products that have been damaged in transit or products that have physical defects or if an incorrect product has been shipped. Please email us at avantika@thesofiacandleco.com and attach required photo evidence of any damages/defects within 48 hours from receiving the order in order for us to accept the request.

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Please ensure you send us photos of:

  1. The outside condition of the box upon delivery

  2. The damaged item showing evident damage

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The damage occurred to products in transit should be evident in the photos, and acceptance of the same is subject to final approval.

  1. Once approved as an eligible return, a replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.

  2. All claims for damages must be reported to The Sofia Candle Co. within 48 hours of delivery.

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Cancellation Policy

  1. The Sofia Candle Co. orders cannot be cancelled once processed.

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